We’ve all seen first hand the impact of eCommerce on our industry over the past fifteen years and the continued theme of the big getting bigger.
But where does that leave the local independent sports retailer and his approach to the web. To go eCommerce or not to go eCommerce…that is the question.
Or is it?
Perhaps the biggest issue that I come across when retailers are considering a site is that they concentrate more on the design and look and feel and often spend virtually no time on planning how they will actually get traffic.
And of course traffic is key.
For many the oversight is the fact that they already have an audience that they can very quickly turn into core traffic without having to consider spending google adwords cash. In fact this traffic can be built before a website is even constructed.
Its called a subscriber list (or customer database.)
Building a subscriber list is a super important first step to take when you want to start getting the word out about your business.
You don’t need a website to start building your subscriber list. All you need is a hosted sign up form.
If you already have your web address (URL), or even if you don’t, you can build a sign up page before you even begin your website.
There are many companies that offer this service and set up is often less than 5 minutes.(search “web sign up forms” for a list of suppliers)
A hosted sign up form lives on its own, with a unique URL that you can share anywhere – Facebook, Twitter, your email signature – wherever! It gives you a quick way to start building a subscriber list today without a website.
But how do I build this database?
Traditionally the most successful way to collect customer data through, for example, a customer loyalty scheme. The customer completed their details (name, address, email etc) and the retailer communicated special offers etc through mail or email.
In the world of Social Media this whole data collection process is simplified. All you need is Facebook Fans or Twitter followers and these mediums can be used to communicate directly with the end user e.g Special offer this weekend on X.
To collect the data is also relatively straight forward – a sign at the till that says “Like us on Facebook and/or Follow us on Twitter”can be all you need.
Since more and more social networking is being done through mobile devices the consumer can be promoted to “like and follow” whilst they are standing waiting for, for example, their credit card transaction to go through.
No filling out of forms. No production of loyalty cards. No pressure.
Get your followers excited to sign up for your list by telling them about all the great stuff they can expect to get in their inbox. If you write regular blog posts, tell them that by signing up, they’ll never miss a post from you.
More importantly, with your sign up form in place, you can begin to migrate this audience and gather their email addresses.
Once you have the followers and subscribers this becomes your core marketing database.
It is extremely targeted (as the consumer has bothered to like/follow) and its local (since they came into the store.)
Once you have this information begin to engage your customers with regular news, competitions etc.
You have a powerful targeted marketing tool that costs nothing and that is likely to return a much greater level of revenue generation than a local newspaper advert.
Once you are comfortable with building the likes/followers in this way you can become more proactive and begin searching facebook and twitter for local users and their likes.
This requires a greater understanding of the way in which the sites are constructed however the results can be very exciting.
Its important to remember that before “social” became the buzz word we talked about “community” and at the heart of most communities is sport.
If the local sports retailer can tap into this community directly through social media then the results can be extremely beneficial.
Continue to build the list.
Another way to share your hosted form on social media is to reach out directly to friends and influencers who you think could benefit from being a part of your list. Don’t overdo it, though – sharing your form with a bunch of random people will make you look like a spammer.
Add a link to your hosted sign up form in your email signature. You don’t have to go into great detail explaining the value of your email list here, but do make it clear that you are linking to your email list.
If you regularly send emails to business associates, colleagues or anyone else in your industry, make a list of people who you think would be most interested in your email list, then message them directly to personally invite them to sign up for your list.
If you follow these simple steps you will, in time, begin to build a well qualified and targeted database at minimal cost.
By this time you may, or may not, have constructed a website and begun to consider eCommerce solutions, however the big advantage that you will have is that you have grasped the basics of database marketing and will have a core audience with which you regular communicate.
If you link your list to software such as MailChimp you can easily (and cheaply) maintain the list and, more importantly, drive you customers back into store with special offers and news by regular email communication.
Integrate this within your social media activity and you will begin to access your customer though multiple touch points and benefit from increased brand exposure and increased footfall.